Cancellation Policy

At Philly Airport Shuttles, we understand that travel plans can change unexpectedly. To provide the best possible service to all our customers, we have established the following cancellation policy. By booking our services, you agree to the terms outlined below.

Booking Cancellations

Customers may request to cancel a reservation by contacting our customer support team through phone or email. Cancellation requests should include the reservation details to ensure prompt processing.

• Cancellations should be requested as early as possible.
• Cancellation requests are considered complete only after confirmation from our team.
• Failure to provide accurate booking information may delay the cancellation process.

Refund Eligibility

Refund eligibility depends on the timing of the cancellation and the circumstances of the reservation.

• Reservations canceled within the permitted cancellation period may qualify for a full or partial refund.
• Late cancellations may be subject to cancellation fees.
• Special event bookings or promotional reservations may be non-refundable.

No-Show Policy

A reservation will be considered a "No-Show" if the passenger fails to appear at the scheduled pickup location or cannot be contacted within a reasonable time.

• No-show reservations are generally not eligible for refunds.
• Additional charges may apply for rescheduling after a no-show.

Flight Delays and Schedule Changes

We understand that flight schedules can change. If flight information is provided during booking, we make reasonable efforts to accommodate delays and schedule changes whenever possible.

• Passengers should notify us immediately regarding flight changes.
• Additional waiting time charges may apply depending on the circumstances.

Service Interruptions

In rare situations where we are unable to provide transportation due to circumstances beyond our control, including severe weather, road closures, natural disasters, or government restrictions, we will make reasonable efforts to reschedule your booking or discuss available refund options.

Refund Processing

Approved refunds will be processed using the original payment method whenever possible. Processing times may vary depending on your financial institution or payment provider.

• Refund processing times may vary between payment providers.
• Transaction fees imposed by third parties may be non-refundable.

Modification of Reservations

Customers may request changes to their reservations, including pickup times, dates, or locations. Modification requests are subject to vehicle availability and may result in additional charges.

Policy Changes

Philly Airport Shuttles reserves the right to modify this Cancellation Policy at any time without prior notice. Any changes will become effective immediately upon being posted on this page.

Contact Us

If you have any questions regarding our Cancellation Policy or need assistance with your reservation, please contact us using the information below.